Quick Answer: Can I Return An Item On EBay Before It Ships?

Can I return an item after 30 days?

After 30 days, the retailer can give you a repair or fair replacement, but you’re not entitled to a refund..

Can you return an item on eBay if you change your mind?

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return.

What happens if buyer does not return item?

If a buyer doesn’t send back an item, you don’t need to issue a refund. Replacements: If you send a replacement and a buyer doesn’t send back the original item, we charge the buyer for the second item, and make a payment to you.

Can I refuse a return on eBay?

As long as your return policy is “no returns”, YOU CAN safely DENY the return. This is NOT a case. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. Once you decline the return, it closes automatically and it cannot be reopened.

Can I charge a restocking fee eBay?

eBay’s Policy on Restocking Fees Don’t charge a restocking fee. … If you charge a restocking fee for returns, we recommend that you only ask for a reasonable amount. You shouldn’t charge restocking fees for items returned due to damage, defects, or not-as-described in the listing.

How long does a buyer have to return an item on eBay?

30 daysBuyers have 30 days after actual (or latest estimated) delivery date to request a return. You have 8 days to respond to the request: you can either offer a refund or a replacement. If you don’t reply, or don’t offer those options the buyer can ask eBay to step in.

Who pays shipping on an eBay return?

This is another area where sellers can lose money, so eBay allows sellers to specify who pays the return shipping. Obviously, if the item is grossly misrepresented, damaged, or the seller is at fault in the listing, eBay will require that the seller pays return shipping. Otherwise, the buyer usually pays.

What happens if you bid on eBay and change your mind?

A bid on eBay is considered a contract, and you’re obligated to purchase the item. Changing your mind isn’t a valid reason for retracting a bid.

What happens if eBay seller doesn’t refund?

What happens if the seller doesn’t respond or won’t give me a refund? Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue. If you can’t come to an agreement, you can ask us to step in and help. We’ll review the details of your case and make a decision within 48 hours.

How long does a buyer have to return an item?

If they want a refund for buyer’s remorse they should return it within 14 days after getting return authorization. If the return is for item not as described they have 30 days after the delivery date given in the listing to file a dispute.

Do eBay sellers have to pay return postage?

Who pays for return postage? The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

Can a buyer close a return request?

Buyers can close the return request. There is a option or tab for buyers to close the case. Depending on what the buyer open the return case under.

How do I get a return shipping label?

Step by StepClick Search in the History drop down menu.Select the order you want to prepare a Return Shipping Label for.Click Return Label.The Return Label window will open.Select the Mail Service for your return shipping label. … Then select Continue.Choose who will email the label. … Add a note to your customer.More items…

Can a buyer open a case after 30 days?

Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days.